Shipping policy
Shipping Policy
Last Updated: [Date]
Thank you for shopping with [Store Name]. We’re committed to getting your order to you safely and as quickly as possible. Please review our shipping policy below.
Order Processing
Orders are typically processed within [1–3 business days] after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays. During sales, holidays, or promotional periods, processing may take a little longer.
Once your order has been shipped, you will receive a confirmation email or message containing tracking information, where available.
Shipping Times
Estimated delivery times are:
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Domestic Orders: [3–7 business days]
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International Orders: [7–21 business days]
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs, carrier issues, public holidays, or other circumstances outside our control.
Shipping Charges
Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and selected shipping method.
Free shipping: [Orders over $XX qualify for free shipping / We offer free shipping on all orders.]
International Shipping
We currently ship to [list countries or "selected countries worldwide"].
International customers may be responsible for customs duties, import taxes, or other fees imposed by their country's customs authorities. These charges are not included in the product or shipping price unless explicitly stated at checkout.
Order Tracking
When tracking is available, you can track your order using the tracking number provided in your shipping confirmation.
Please allow 24–48 hours for tracking information to become available after your order has shipped.
Incorrect or Incomplete Address
Please make sure your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.
If you notice an address error after placing your order, please contact us as soon as possible at [support email]. We cannot guarantee that we will be able to change the address after an order has been processed.
Lost, Damaged, or Delayed Orders
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at [support email] with your order number and relevant details.
For damaged packages, we recommend taking photographs of the package and the damaged items and sending them to us as soon as possible.
We will work with you and the shipping carrier to resolve the issue.
Delivery Issues
If your tracking information shows that your order was delivered but you have not received it, please:
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Check around your delivery location.
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Ask household members, neighbors, or building management.
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Contact the shipping carrier for additional information.
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Contact us at [support email] if you still cannot locate your package.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: [support email]
Phone: [phone number, if applicable]
Business Address: [business address, if applicable]
We’re happy to help!